Customer Service Representative

The Resource Co; Mount Airy (NC); On-site; USD 23,419 - 31,684; Full time

Job summary

The Resource Co in Mount Airy, NC is seeking a detail-oriented Customer Service Representative to support operations in a manufacturing environment. You will process orders, handle inquiries and complaints, and ensure accurate order processing while delivering excellent customer service.

Responsibilities include maintaining CRM/ERP records, assisting with payments, coordinating with internal departments for timely fulfillment, and handling freight scheduling and claims.

Qualifications

• High school diploma or GED is required.
• 1–2 years of customer service or order entry experience is preferred.
• Strong data entry and organizational skills are essential.
• Ability to communicate effectively with customers and internal teams.
• Basic math and problem-solving skills are expected.
• Proficiency in CRM/ERP systems, Microsoft Office, and email tools.

Responsibilities

• Process customer orders accurately, including data entry and verification.
• Maintain customer records, order details, and transaction history in CRM/ERP systems.
• Respond to customer inquiries, resolve issues, and escalate when necessary.
• Coordinate with internal departments to ensure timely order fulfillment and shipping.
• Handle freight scheduling, rate quotes, and delivery or damage claims.
• Set up new customer accounts and product items as needed.
• Assist with payment processing and account inquiries.
• Perform general administrative tasks, reporting, and documentation.
• Follow all company safety policies and maintain a safe work environment.

Skills

Customer Service

Order Processing

Data Entry

ERP/CRM Systems

Problem Solving

Communication

Administrative Support

Education

High school diploma or GED

Job description

We are seeking a detail-oriented Customer Service Representative to support operations in a manufacturing environment. This role is responsible for managing customer orders, handling inquiries and complaints, and ensuring accurate order processing while delivering excellent customer service.

Key Responsibilities:

• Process customer orders accurately, including data entry and verification
• Maintain customer records, order details, and transaction history in CRM/ERP systems
• Respond to customer inquiries, resolve issues, and elevate when necessary
• Coordinate with internal departments to ensure timely order fulfillment and shipping
• Handle freight scheduling, rate quotes, and delivery or damage claims
• Set up new customer accounts and product items as needed
• Assist with payment processing and account inquiries
• Perform general administrative tasks, reporting, and documentation
• Follow all company safety policies and maintain a safe work environment

Qualifications:

• High school diploma or GED required
• 1–2 years of customer service or order entry experience preferred
• Strong data entry and organizational skills
• Ability to communicate effectively with customers and internal teams
• Basic math and problem-solving skills
• Proficiency in CRM/ERP systems, Microsoft Office, and email tools

Key Skills:

Customer Service, Order Processing, Data Entry, ERP/CRM Systems, Problem Solving, Communication, Administrative Support