Manufacturing CX Specialist - Fast-Paced Support

Nailor Industries, Inc.; Cicero (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Nailor Industries, Inc. is seeking a dedicated Customer Service Representative based in Cicero, IL. The successful candidate will provide exceptional customer support, manage inquiries, and ensure client satisfaction throughout the order and delivery process.

Responsibilities include responding to customer inquiries, assisting with order management, and collaborating with various teams to fulfill requests. Applicants should possess strong problem-solving skills and have experience in a fast-paced environment, preferably in manufacturing.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist customers with order placement, tracking, and issue resolution.
• Collaborate with teams for timely order fulfillment.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Customer management software

Job description

Nailor Industries, Inc. is seeking a dedicated Customer Service Representative based in Cicero, IL. The successful candidate will provide exceptional customer support, manage inquiries, and ensure client satisfaction throughout the order and delivery process.

Responsibilities include responding to customer inquiries, assisting with order management, and collaborating with various teams to fulfill requests. Applicants should possess strong problem-solving skills and have experience in a fast-paced environment, preferably in manufacturing.