Customer Service Representative

R&R Human Resources Solutions; Alsip (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

R&R Human Resources Solutions, located in Alsip, IL, is seeking a motivated Customer Service Representative. This role requires interaction with customers to support inquiries and resolve issues. Candidates should possess excellent customer service skills and the ability to work under pressure.

The position is full-time and in-person, with hours from Monday to Friday, 9:30am to 6:00pm. The ideal candidate will also have a high school diploma or GED and some experience in customer service.

Qualifications

• Six months of experience in retail or customer service preferred.
• Ability to calculate figures such as discounts, commissions, and percentages.
• Ability to solve practical problems and interpret instructions.

Responsibilities

• Interact with customers via telephone, email, or in person.
• Collect and enter orders for products or services.
• Field customer questions and problems.
• Maintain customer accounts and records.
• Ensure resolution of customer issues.

Skills

Excellent customer service skills

Ability to communicate effectively in English

Basic math skills

Education

High school diploma or GED

Job description

Food & Paper Supply, an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative. The Customer Service Representative will interact with our customers by addressing inquiries and resolving problems in a positive, energetic manner. This person should have the ability to work well under pressure, independently and be a team player.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and problems; when the issue is beyond the representative’s knowledge, forward to the assigned specialist or other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ issues and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Technical Qualifications

• High school diploma or general education degree (GED) required.
• Six months of experience in retail or customer service preferred.
• Excellent customer service skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate in English.

Why Join Us?

This is an excellent opportunity for a motivated professional looking to build a rewarding career in Customer Service within a supportive and growing organization.

Please note: This is an in-person role based in Alsip, IL. Applicants must be located in the Chicago area and available to work full-time on-site. Hours are Monday-Friday, 9:30am-6:00pm.