Customer Service Representative

Addison Group; Mount Prospect (IL); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Job summary

Addison Group is seeking a Customer Service Representative in Mount Prospect, IL to deliver outstanding service and build strong relationships with customers and partners. You will handle inquiries by phone, email, or chat, coordinate service requests, and provide timely updates throughout the process.

The ideal candidate has at least 1 year of corporate customer service experience, excellent verbal and written communication, and proficiency with Microsoft Office.

Qualifications

• At least 1 year of corporate customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• Strong communication skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for customers and business partners through phone, email, and chat.
• Provide accurate information regarding orders, shipments, scheduling, and service-related inquiries.
• Coordinate pickup and delivery appointments while ensuring efficient communication between all parties.
• Investigate and resolve customer concerns by collaborating with internal teams, vendors, and transportation providers.
• Maintain detailed and accurate records of customer interactions and service updates.
• Manage a high volume of inquiries while providing prompt, professional, and solution-oriented support.
• Handle customer concerns with empathy and work toward timely, satisfactory resolutions.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative

Location: Mount Prospect, IL

Industry: Manufacturing

Pay: $20-21/hr (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description

We are looking for a customer-focused professional who is passionate about delivering outstanding service and building positive relationships. In this role, you will assist customers by answering questions, coordinating service requests, and ensuring they receive timely updates throughout the process.

Key Responsibilities

• Serve as the primary point of contact for customers and business partners through phone, email, and chat.
• Provide accurate information regarding orders, shipments, scheduling, and service-related inquiries.
• Coordinate pickup and delivery appointments while ensuring efficient communication between all parties.
• Investigate and resolve customer concerns by collaborating with internal teams, vendors, and transportation providers.
• Maintain detailed and accurate records of customer interactions and service updates.
• Manage a high volume of inquiries while providing prompt, professional, and solution-oriented support.
• Handle customer concerns with empathy and work toward timely, satisfactory resolutions.

Qualifications

• At least 1 year of corporate customer service experience
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office
• Strong communication skills and attention to detail

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.