Customer Service Rep

Lincare; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare is seeking a customer service representative to support patients by answering questions, resolving issues, and assessing ongoing product/service needs in alignment with physician directions.

Responsibilities include handling inbound/outbound calls, documenting interactions, processing orders, and updating customer records to ensure accurate demographic information and compliant service delivery.

Responsibilities

• Communicates with customers by inbound and outbound calls, including calls generated via automated dialer system.
• Assesses customer needs for additional products or services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products and services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in the computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records