Customer Service Rep

Lincare; Rock Springs (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare is seeking a customer service representative to handle inbound and outbound calls, assist customers in identifying product or service needs, and educate them on available options. You will document interactions in the system, process orders, and ensure customer records are up to date.

The role focuses on clear communication, accuracy in data entry, and delivering helpful information to support physician-directed care.

Qualifications

• Strong communication and interpersonal skills.
• Ability to learn and use computerized record systems.
• Attention to detail and accuracy in data entry.

Responsibilities

• Communicates with customers via inbound and outbound calls (manual and dialer-driven).
• Assesses customer need for additional products/services and educates on options.
• Documents calls and enters orders in the computerized system.
• Updates demographic information in customer records to keep data current.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records