Customer Service Rep

Lincare Holdings; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

This is a customer service role with Lincare Holdings in Cary, NC. The employee will answer questions, resolve problems, determine ongoing product/service needs, and support compliance to physician direction. The job entails inbound/outbound calls, order entry, data updates, and educating customers about products and services.

The position emphasizes accurate documentation, teamwork, and adherence to pharmacy terminology. Training opportunities and competitive benefits are provided.

Qualifications

• High School Diploma or GED or limited related experience.
• Computer entry ability required.
• Licensing requirements must be met for the location.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses customer needs for products/services and education.
• Verifies and updates demographic information in records.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Reads and analyzes patient orders and prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists in training employees.
• Calculates figures and doses related to dispensing.
• Follows oral and written instructions with common sense.

Skills

Customer communication

Call handling

Data entry

Pharmacy terminology

Team communication

Training others

Dosage calculation

Reading documents

Education

High School Diploma or GED

1–3 months related experience

Computer entry required

Licensing requirements per location

Tools

Computerized records system

Automated dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.