Customer Service Rep

Lincare Holdings; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service oriented employee in Springfield, MO to handle inbound/outbound calls, assist with product/service needs, and verify physician orders. You will document interactions, enter orders, and maintain patient records with accuracy.

The role requires basic computer entry skills, reading medication terminology, and the ability to train others. Lincare offers training, benefits, and growth opportunities within a supportive team.

Qualifications

• High School Diploma or GED or 0–3 months related experience and/or training
• Computer entry required
• Must meet location-specific licensing requirements

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education about products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Understands pharmacy prescription terminology
• Communicates effectively with coworkers and patients
• Assists with employee training
• Calculates figures for frequency and doses dispensed
• Follows oral and written instructions

Skills

Customer service

Communication

Data entry

Problem solving

Education

High School Diploma or GED

0–3 months related experience

Tools

CRM/record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.