Customer Service Rep

Lincare; Batesville (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

Lincare in Batesville, AR is seeking a dedicated customer service representative to engage with customers, answer questions, resolve problems, and assess ongoing product or service needs in alignment with physician directions.

You will document calls in the computerized record-keeping system, enter customer orders, and verify demographic information to maintain accurate records and support compliant, high-quality patient care.

Qualifications

• Communicate with customers and provide product/service information.
• Document calls in a computerized record keeping system.
• Enter customer orders and verify demographics in records.
• Educate customers about products and services as needed.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Problem resolution

Data entry

Customer education

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records