Customer Service & Real-Time Growth Specialist

G.E. Mechanical LLC; Sicklerville (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Vacation and holidays

401k plan with Company match

Education and training provided

Performance bonuses

Job summary

G.E. Mechanical, LLC is seeking a Customer Service Representative to intake customer information, coordinate with internal teams, and ensure proper work execution.

The role involves real-time communication with technicians to complete the close-out process and maintain high service quality for our clients. Responsibilities include answering calls, reviewing service history, processing pricing and payments when applicable, creating and closing work orders, and ensuring accurate documentation.

Qualifications

• 2-3 years of customer service experience in a sales/office/corporate setting.
• High School diploma or GED.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer phone calls for customer service requests and provide scheduling details.
• Reference client service history for new work orders and payment info.
• Provide hourly rates, pricing holds, and accept payment information when applicable.
• Create, open, assign, and close work orders.
• Provide real-time updates and review technician descriptions for quality.
• Coordinate with technicians to ensure proper close-out of service calls.

Skills

Customer service

Multitask

Team player

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

G.E. Mechanical, LLC is seeking a Customer Service Representative to intake customer information, coordinate with internal teams, and ensure proper work execution.

The role involves real-time communication with technicians to complete the close-out process and maintain high service quality for our clients. Responsibilities include answering calls, reviewing service history, processing pricing and payments when applicable, creating and closing work orders, and ensuring accurate documentation.