Service Operations Lead - HVAC & Building Services

G.E. Mechanical LLC; Vineland (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vacation time

401(k) benefits package

Job summary

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinate daily operations, and ensure high-quality HVAC-R, plumbing, and environmental service activities.

You will lead, train, and evaluate staff, handle escalated issues, and maintain records and safety standards. You will collaborate with multiple teams to deliver timely service, optimize workflows, and drive improvements in customer satisfaction and performance metrics.

Qualifications

• High School diploma or GED with 5+ years in customer service, service contract or maintenance administration.
• Experience leading teams, mentoring staff, and handling escalated customer issues.
• Preferred: HVACR, plumbing, or mechanical service background; familiarity with CRM/work order and dispatch systems.

Responsibilities

• Lead and support service department personnel to promote customer service, productivity, safety, and technical performance.
• Receive and prioritize service requests and escalated issues; allocate staff and coordinate daily activities.
• Monitor performance, coach staff, and drive continuous improvement and customer satisfaction.
• Manage cross-functional coordination with sales, operations, and vendors to address customer needs.
• Review work orders for accuracy, maintain records, and report on service metrics and expenditures.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Organizational skills

Multitasking

Attention to detail

Education

High School diploma or GED

Tools

CRM software

Work order systems

Microsoft Office

Dispatching software

Job description

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinate daily operations, and ensure high-quality HVAC-R, plumbing, and environmental service activities.

You will lead, train, and evaluate staff, handle escalated issues, and maintain records and safety standards. You will collaborate with multiple teams to deliver timely service, optimize workflows, and drive improvements in customer satisfaction and performance metrics.