Customer Service Representative (CSR) New Vineland, NJ

G.E. Mechanical, LLC.; Vineland (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Vacation and holidays

401k plan with Company match

Education and training provided with奖金

Bonuses

Job summary

G.E. Mechanical, LLC. is seeking a Customer Service Representative to intake customer information and coordinate internally to ensure proper work execution.

You will communicate with technicians in real time to complete close out processes and uphold high service quality for our customers. Responsibilities include handling calls, reviewing service history, processing payments when applicable, creating work orders, and ensuring accurate close-out with technicians.

Qualifications

• 2-3 years of customer service experience in a sales/office/corporate setting.
• Ability to work as a team player.
• High School diploma or GED.
• Proficiency in Microsoft Word, Excel, & Outlook.

Responsibilities

• Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite.
• Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies.
• Provide hourly rates, pricing holds, and take payment information when applicable.
• Create, open, assign, and/or close work order requests.
• Real time updates via notes in each work order description.
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling.
• Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call.
• Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required.
• Route calls to the appropriate departments/individuals.

Skills

Customer service

Multitasking

Attention to detail

Team player

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

POSITION OVERVIEW:

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

RESPONSIBILITIES:

• Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
• Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
• Provide hourly rates, pricing holds, and take payment information when applicable
• Create, open, assign, and/or close work order requests
• Real time updates via notes in each work order description
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
• Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
• Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
• Route calls to the appropriate departments/individuals

MINIMUM QUALIFICATIONS:

Education/Experience:

2-3 years of customer service experience in a sales/office/corporate setting

Preferred Qualifications

• High School diploma or GED
• Construction/Mechanical/Service industry experience
• Ability to work as a team player
• Ability to multitask in a fast-paced environment
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

• Competitive salary, commensurate with experience
• Company paid vacation and holidays
• 401k plan with Company match
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses

Salary Range: $20 - $24

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in GE Mechanical’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.