Customer Experience Specialist – Mechanical Services

G.E. Mechanical LLC; Buena (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Vacation & holidays

401(k) company match

Education benefits

Bonuses possible

Job summary

G.E. Mechanical, LLC is seeking a Customer Service Representative to intake customer information and coordinate internal teams for proper work execution.

You will communicate with technicians in real-time to close out service calls and maintain service quality for our New Jersey and regional customers. Ideal candidates have 2–3 years in customer service in a sales/office setting, strong organization, attention to detail, and proficiency in Word, Excel, and Outlook.

Qualifications

• 2–3 years of customer service experience in a sales/office/corporate setting.
• High School diploma or GED.
• Proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Answer phone calls for customer service requests and provide ETA for technicians.
• Reference client service history for new work orders to verify authorization and payment details.
• Provide hourly rates, pricing holds, and collect payment information when applicable.
• Create, open, assign, and close work orders.
• Real-time updates via notes in work orders.
• Review technician descriptions for accuracy in literacy, grammar, and spelling.
• Coordinate with technicians to close out service calls prior to dispatch.
• Use GPS tracking to run reports and generate system reports when required.
• Route calls to proper departments.

Skills

Customer service

Team player

Multitasking

Attention to detail

Organization

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

G.E. Mechanical, LLC is seeking a Customer Service Representative to intake customer information and coordinate internal teams for proper work execution.

You will communicate with technicians in real-time to close out service calls and maintain service quality for our New Jersey and regional customers. Ideal candidates have 2–3 years in customer service in a sales/office setting, strong organization, attention to detail, and proficiency in Word, Excel, and Outlook.