Service Operations Lead - Client Experience

G.E. Mechanical LLC; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Supervisor in New Jersey to oversee the service support department, coordinate HVAC, Plumbing, and Environmental service activities, and lead customer service teams. You will manage work orders, provide technical support, and ensure safety and quality in every job.

The role emphasizes training, performance evaluations, and collaboration with other trades and departments to meet client expectations and company standards.

Qualifications

• High School diploma or GED and 5+ years in customer service, service contract administration, or HVAC service coordination.
• Strong verbal and written communication; ability to lead teams and manage multiple priorities.
• Experience with Microsoft Office and service-management software is required.

Responsibilities

• Lead and mentor service department personnel to promote customer service, safety, and technical performance.
• Coordinate daily service activities and assign personnel to jobs.
• Monitor performance, provide coaching, and conduct regular evaluations.
• Handle escalated customer issues and ensure timely resolutions to support satisfaction.
• Develop metrics and reports to track service performance and improve processes.
• Collaborate with sales, operations, and vendors to address customer needs and ensure smooth communication.
• Oversee KPIs, dashboards, and CRM data for accuracy and actionable insights.
• Coordinate training and professional development for team members.

Skills

Customer service

Service contract administration

Maintenance administration

HVAC service coordination

Dispatching

Microsoft Office

CRM systems

Team leadership

Communication skills

Education

High School diploma or GED

Tools

Dispatching software

CRM systems

Work order systems

Purchasing systems

Microsoft Word/Excel/Outlook

Dynamics experience

Job description

G.E. Mechanical, LLC is seeking a Service Supervisor in New Jersey to oversee the service support department, coordinate HVAC, Plumbing, and Environmental service activities, and lead customer service teams. You will manage work orders, provide technical support, and ensure safety and quality in every job.

The role emphasizes training, performance evaluations, and collaboration with other trades and departments to meet client expectations and company standards.