Customer Service & Quotes Specialist

Protegis LLC; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Protegis LLC is seeking a detail-oriented Customer Service Representative to handle inbound/outbound calls, emails, and quotes. The role emphasizes accuracy, urgency, and strong communication to enhance customer satisfaction.

Responsibilities include processing orders, supporting sales activities, and maintaining product knowledge; proficiency with Excel and CRM/ERP systems is required.

Qualifications

• High School Diploma required; degree preferred in Sales/Business Administration or related field.
• 2+ years in retail, distribution, customer service, accounting, or sales.
• Strong written and verbal communications; detail-oriented and organized.

Responsibilities

• Answer inbound calls and emails; provide quotes and process orders.
• Support sales activities and upsell within existing customers.
• Collaborate with Account Managers, Lab, and staff to meet customer needs.
• Enter information accurately using Excel and internal systems.

Skills

Customer service

Communication skills

Organizational skills

Problem resolution

Education

High School Diploma

Degree in Sales/Business Administration or relevant field

Tools

Microsoft Outlook

Microsoft Word

Excel

CRM

ERP

Job description

Protegis LLC is seeking a detail-oriented Customer Service Representative to handle inbound/outbound calls, emails, and quotes. The role emphasizes accuracy, urgency, and strong communication to enhance customer satisfaction.

Responsibilities include processing orders, supporting sales activities, and maintaining product knowledge; proficiency with Excel and CRM/ERP systems is required.