Customer Success & Quotes Specialist (ERP)

LRSolutions, LLC; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

Flexible Spending Account

401(k) & Profit-Sharing Plan

Discretionary Bonus Plan

Disability Insurance

PTO

Paid Holidays

Employee Assistance Program

Tuition Reimbursement

On-Site Fitness Center

Job summary

LRSolutions, LLC is a Cleveland-based company seeking a Customer Service/Sales support role. You will quote products to customers, assist with forecasting parts, and coordinate with Sales, QA, and Engineering to ensure on-time, accurate orders.

The position emphasizes communication, organization, and ERP accuracy. Responsibilities include handling customer orders, ensuring correct material specs, and processing returns through the ERP system.

Qualifications

• Excellent written and verbal communication, including presentation skills.
• Strong analytical and problem-solving abilities.
• Experience with ERP systems, especially Dynamics NAV, is preferred.

Responsibilities

• Quote products to customers in a timely, accurate manner in coordination with Sales.
• Forecast parts based on historical usage and customers' production plans.
• Respond to quality and engineering requests and coordinate with QA and Eng teams.

Skills

Communication skills

Analytical skills

Negotiation

Organizational skills

Interpersonal skills

Detail-oriented

Writing & proofreading

Technical aptitude

Multi-tasking

Leadership (global teams)

Customer service experience

Education

Bachelor's degree in business administration preferred

High School Diploma or equivalent

Tools

Microsoft Dynamics NAV

Job description

LRSolutions, LLC is a Cleveland-based company seeking a Customer Service/Sales support role. You will quote products to customers, assist with forecasting parts, and coordinate with Sales, QA, and Engineering to ensure on-time, accurate orders.

The position emphasizes communication, organization, and ERP accuracy. Responsibilities include handling customer orders, ensuring correct material specs, and processing returns through the ERP system.