Customer Experience & Order Specialist

Costex Corporation; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

CTP is seeking a Customer Service Representative to proactively assist customers, respond to inquiries, process orders, and analyze customer needs. The role emphasizes courteous communication, problem solving, and accurate record-keeping.

You will interact with Sales, Shipping, and Billing to ensure timely quotations, order fulfillment, and issue resolution, while educating customers on product applications and online tools.

Qualifications

• Proactive and customer-focused with ability to analyze customer needs.
• Strong communication skills and problem-solving abilities.
• Attention to detail and professional conduct in inquiries and escalations.

Responsibilities

• Assist customers by responding to inquiries and processing orders promptly and courteously.
• Analyze customer needs and provide appropriate solutions or recommendations.
• Maintain accurate records of interactions and follow up on orders and quotes.
• Collaborate with Shipping, Billing, and Sales to ensure customer requirements are met.
• Handle complaints and escalations professionally and resolve issues efficiently.
• Prepare progress reports and support sales strategies with information from customers.
• Educate customers on CTP online tools and product applications.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Team collaboration

Job description

CTP is seeking a Customer Service Representative to proactively assist customers, respond to inquiries, process orders, and analyze customer needs. The role emphasizes courteous communication, problem solving, and accurate record-keeping.

You will interact with Sales, Shipping, and Billing to ensure timely quotations, order fulfillment, and issue resolution, while educating customers on product applications and online tools.