ERP Order Specialist — Quotes & Customer Support

Prototek; Hopkinton (NH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision, life, and STD

Company paid life and LTD

9 paid holidays

EAP

401(k) match

Education reimbursement

Career advancement opportunities

Flexible schedule

Competitive pay scale

PTO 80 hours starting

Job summary

Prototek in Hopkinton, NH seeks an Order Entry Specialist to manage incoming sales emails, generate quotes, and maintain job folders across departments. You will also handle phone inquiries and assist with general office tasks to support smooth operations.

The role requires a high school diploma, 1–3 years in manufacturing, ERP/order entry or customer support experience, and proficiency in Word/Excel/PDF. Strong data accuracy and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• 1-3 years of manufacturing industry experience.
• ERP/order entry or customer support experience.
• Proficiency with Microsoft Word, Excel, and PDF applications.
• Strong data accuracy and organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Professional communication and problem-solving abilities.

Responsibilities

• Process and enter customer and sales information into our ERP system.
• Monitor incoming customer requests and sales emails.
• Prepare quote packages and route them to the appropriate internal teams.
• Review customer information for completeness and accuracy.
• Follow up on missing order or technical details.
• Maintain organized electronic records for quotes and completed jobs.
• Coordinate with internal departments to ensure information is properly communicated.
• Provide customer service support through phone and email communications.
• Assist with general office administrative functions.

Skills

ERP/order entry

Customer support

Data accuracy

Organizational skills

Communication skills

Education

High school diploma

Tools

ERP software

MS Word

MS Excel

PDF tools

Job description

Prototek in Hopkinton, NH seeks an Order Entry Specialist to manage incoming sales emails, generate quotes, and maintain job folders across departments. You will also handle phone inquiries and assist with general office tasks to support smooth operations.

The role requires a high school diploma, 1–3 years in manufacturing, ERP/order entry or customer support experience, and proficiency in Word/Excel/PDF. Strong data accuracy and communication skills are essential.