Customer Quote & Service Specialist
KPS Global, LLC
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Job summary
KPS Global is seeking a Customer Service Representative to provide accurate quote data and assist customers with ordering and shipping options. You will interpret customer specifications, respond to change requests, and coordinate with internal teams to ensure on-time delivery and pricing information.
The role emphasizes accuracy in quotes, handling customer requests, and delivering superior service across our manufacturing environments.
Responsibilities
- Developing quote data for customers including walk-ins containing structural steel, buyouts, installs, and refrigeration
- Interpreting customer specifications
- Processing customer requests for order changes or corrections
- Providing customers with information regarding shipping options and lead times
- Providing customers with appropriate product availability and pricing
Job description
KPS Global is seeking a Customer Service Representative to provide accurate quote data and assist customers with ordering and shipping options. You will interpret customer specifications, respond to change requests, and coordinate with internal teams to ensure on-time delivery and pricing information.
The role emphasizes accuracy in quotes, handling customer requests, and delivering superior service across our manufacturing environments.
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