Customer Experience Specialist – Financial Services

Web Scribble; Fort Wright, Northern (KY, KY); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand opportunities

Key Holder program

Medical insurance options

401(k) with company match

Life insurance & AD&D

Discount marketplace

Paid time off

Job summary

CheckSmart in Fort Wright, KY is seeking a Customer Service Representative to help community members access financial solutions. You will process transactions, provide excellent in-store experiences, and engage with a diverse customer base in a high-performance environment.

The role includes hands-on training, with opportunities for advancement as part of a growing company. You’ll work full-time, with a focus on accuracy, data entry, and customer service excellence in a retail setting.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Detail-oriented with accurate data entry.
• Experience with POS, phones, and MS Office preferred.

Responsibilities

• Interact with customers to build lasting relationships.
• Review, validate, and process customer transactions accurately.
• Enter and maintain customer data in the POS system.
• Support in on-site activities and community events.
• Maintain store appearance and uphold security procedures.
• Work full-time with in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

POS system

MS Office

Age requirement 18+

Background check

Physical stamina

High school diploma

Education

High school diploma or equivalent

Tools

POS system

MS Office

Other computer systems

Job description

CheckSmart in Fort Wright, KY is seeking a Customer Service Representative to help community members access financial solutions. You will process transactions, provide excellent in-store experiences, and engage with a diverse customer base in a high-performance environment.

The role includes hands-on training, with opportunities for advancement as part of a growing company. You’ll work full-time, with a focus on accuracy, data entry, and customer service excellence in a retail setting.