Growth-Focused CSR — Training, Transactions & Community Impact

Ccffamilyofbrands; Norwood (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits catalog

Employee assistance program

Discount marketplace access

Paid time off (12 days first year)

Casual dress code

Job summary

CheckSmart is seeking a Customer Service Representative in Norwood, OH to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build relationships, and support community needs in a fast-paced environment.

The role offers hands-on training, coaching, and development, with opportunities to advance across our brand portfolio. A full-time in-person schedule with weekends is required, and the company emphasizes a supportive,

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness.
• Uphold security and opening/closing procedures.

Skills

Communication

Attention to detail

Data entry

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

CheckSmart is seeking a Customer Service Representative in Norwood, OH to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build relationships, and support community needs in a fast-paced environment.

The role offers hands-on training, coaching, and development, with opportunities to advance across our brand portfolio. A full-time in-person schedule with weekends is required, and the company emphasizes a supportive,