Customer Service Pro: Training, Growth & Impact

Community Choice Financial Family of Brands; El Monte (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder program for leadership

Performance-based career advancement

Educational reimbursement

Medical insurance options (including H

Telemedicine and spending accounts

401(k) and Roth 401(k) with company 6%

Life and AD&D insurance

Paid time off (12 days first year)

Casual dress code

Job summary

Speedy Cash in El Monte, CA is seeking a Customer Service Representative to help customers access financial solutions and provide a positive in-store experience. You will process transactions (check cashing, money transfers, customer payments) and build connections in a fast-paced, high-performance environment.

This entry-level role offers hands-on training, career development, and a clear path to advancement across our eleven brands.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position (standing, lifting up to 25 pounds).

Responsibilities

• Cultivate lasting customer relationships to drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer data in POS system.
• Assist in on-site vehicle appraisals, store errands, and external marketing.
• Maintain store appearance and cleanliness.
• Uphold compliance with laws, internal policies, and safety procedures.
• Attend ongoing training and stay current on product and process changes.
• Work a full-time in-person schedule, including weekends (40 hours per week).

Skills

Verbal & written communication

Attention to detail

Customer service orientation

Multitasking in fast-paced environment

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone proficiency

Job description

Speedy Cash in El Monte, CA is seeking a Customer Service Representative to help customers access financial solutions and provide a positive in-store experience. You will process transactions (check cashing, money transfers, customer payments) and build connections in a fast-paced, high-performance environment.

This entry-level role offers hands-on training, career development, and a clear path to advancement across our eleven brands.