Customer Service & Payments Specialist — Growth Path

Community Choice Financial Family of Brands; Kansas City (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Key Holder Program for leadership

Performance-based career advancement

Educational Reimbursement

Medical insurance options with telemed

Retirement plan with company match

Life and AD&D insurance

Voluntary benefits package

Employee Assistance Program for mental

Discount Marketplace access

Paid time off starting at 12 days

Business casual dress jeans allowed

Job summary

Speedy Cash in Kansas City, MO is seeking a Customer Service Representative to help community members access financial solutions. You will process transactions such as check cashing, money transfers, and payments while delivering exceptional in-store experiences.

You'll receive hands‑on training and development in a fast-paced environment, with opportunities to advance across the Speedy Cash family of brands nationwide.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual

Job description

Speedy Cash in Kansas City, MO is seeking a Customer Service Representative to help community members access financial solutions. You will process transactions such as check cashing, money transfers, and payments while delivering exceptional in-store experiences.

You'll receive hands‑on training and development in a fast-paced environment, with opportunities to advance across the Speedy Cash family of brands nationwide.