Customer Service Representative — Growth & Training

Ccffamilyofbrands; Independence (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program for leadership

Performance-based advancement

Educational Reimbursement

Medical insurance options with telemed

401(k) and company match

Life and AD&D insurance

Discount marketplace access

Paid time off (12 days first year)

Jeans and sneakers dress code

Job summary

Speedy Cash is seeking a Customer Service Representative in Independence, MO. You will assist customers with check cashing, money transfers, and payments, providing an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and a path for advancement within a fast-growing organization. You’ll work full time, with a 40-hour weekly schedule, and engage in community events as needed.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.

Skills

Customer service

Verbal communication

Data entry

POS system

Microsoft Office

Cash handling

Bilingual

Education

High school diploma

Tools

POS system

Job description

Speedy Cash is seeking a Customer Service Representative in Independence, MO. You will assist customers with check cashing, money transfers, and payments, providing an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and a path for advancement within a fast-growing organization. You’ll work full time, with a 40-hour weekly schedule, and engage in community events as needed.