Customer Service Pro: Growth & In-Store Financial Support

Ccffamilyofbrands; California (MO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid training

Learning management system

Cross brand training

Key Holder Program

Performance-based advancement

Educational Reimbursement

Medical insurance

401(k) match

Life & AD&D insurance

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

California Check Cashing Stores in California is seeking a Customer Service Representative to help customers access financial solutions and provide in-store experiences. You will process transactions, build relationships, and participate in training to advance within the brand family.

The role offers an hourly wage of $21.00, comprehensive benefits, and a path for promotion across the CCFFamily of Brands. This is an on-site position in N.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands, including standing and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

POS system

MS Office

Physical stamina

Customer service

Eligibility 18+

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

California Check Cashing Stores in California is seeking a Customer Service Representative to help customers access financial solutions and provide in-store experiences. You will process transactions, build relationships, and participate in training to advance within the brand family.

The role offers an hourly wage of $21.00, comprehensive benefits, and a path for promotion across the CCFFamily of Brands. This is an on-site position in N.