Customer Service Representative: Growth & Training Path

Community Choice Financial Family of Brands; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-the-job training

Learning modules

Cross brand training

Education reimbursement

Medical insurance options

401(k) match

Life Insurance

Discount Marketplace

Paid time off

Casual dress code

Job summary

Check Into Cash in Fresno, CA is seeking a Customer Service Representative to help people in the community access financial solutions and to process transactions (check cashing, money transfers, and payments) while delivering an exceptional in‑store experience.

We offer hands‑on training, coaching, and development, with opportunities to advance across the brand network in a growth‑oriented, community‑minded company.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Education

High school diploma or equivalent

Job description

Check Into Cash in Fresno, CA is seeking a Customer Service Representative to help people in the community access financial solutions and to process transactions (check cashing, money transfers, and payments) while delivering an exceptional in‑store experience.

We offer hands‑on training, coaching, and development, with opportunities to advance across the brand network in a growth‑oriented, community‑minded company.