Customer Service Pro - Growth & Training at Fast-Cash

CCF Family of Brands; Reno (NV); On-site; USD 40,976 - 45,000; Full time

Benefits offered by this job

Paid on-the-job training

Education reimbursement

Medical insurance options

401(k) match

Life insurance

Job summary

Community Choice Financial® Family of Brands in Reno, NV is hiring a Customer Service Representative – Rapid Cash to help customers access the financial solutions they need—right when they need it most. You’ll assist with check cashing, money transfers, and customer payments, delivering friendly in‑store service with a strong emphasis on accuracy and compliance.

This entry‑level role includes hands‑on training, coaching, and development as we invest in your long‑term success.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous data entry accuracy.
• Proficiency with phones, POS systems, and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Background checks are required and reviewed per law.
• Physical demands include standing for long periods and lifting up to 25 lbs.

Responsibilities

• Connect with customers to foster lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in a POS system.
• Assist in customer account management and collections by accepting payments.
• Participate in on-site activities, store events, and community outreach.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security procedures for opening/closing and cash handling.
• Stay compliant with company policies and applicable laws.
• Engage in ongoing training and adapt to product/process changes.
• Maintain a full-time in-person schedule, including weekends.

Skills

Verbal communication

Written communication

Data entry

POS system

Phone proficiency

18+ age requirement

Background check

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands in Reno, NV is hiring a Customer Service Representative – Rapid Cash to help customers access the financial solutions they need—right when they need it most. You’ll assist with check cashing, money transfers, and customer payments, delivering friendly in‑store service with a strong emphasis on accuracy and compliance.

This entry‑level role includes hands‑on training, coaching, and development as we invest in your long‑term success.