Auto Insurance Customer Care Specialist

Geico; Getzville (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holidays

401(k) match

Tuition assistance

Work flexibility

Job summary

GEICO in Getzville, NY is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, answer billing questions, and deliver world‑class service. The role offers starting pay of $20.15/hour ($40,602.25 annually), with a 10% shift differential for evenings and 20% for weekends, plus benefits from day one, paid time off, holidays, 401(k) match, and tuition assistance.

In-office training followed by 80% on-site and 20% off-site, with GEICO Flex option for

Qualifications

• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Effective communicator with strong listening and empathy skills.
• High School Diploma or GED required; college degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO products and identify cross-selling opportunities.

Skills

Customer service

Communication

KPIs

Empathy

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Getzville, NY is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, answer billing questions, and deliver world‑class service. The role offers starting pay of $20.15/hour ($40,602.25 annually), with a 10% shift differential for evenings and 20% for weekends, plus benefits from day one, paid time off, holidays, 401(k) match, and tuition assistance.

In-office training followed by 80% on-site and 20% off-site, with GEICO Flex option for