Customer Service Representative

GEICO; Richardson (TX); On-site; USD 49,367 - 59,463; Full time

Benefits offered by this job

Health & wellness on Day 1

401(k) match

Shift differentials

Comprehensive training & development

Job summary

GEICO is seeking a Service Representative who guides policyholders through coverage needs, handles billing inquiries, and educates on policy options, delivering world-class service.

The role starts with a six‑month in‑office training, then moves to a hybrid schedule (80% office, 20% remote). GEICO offers extensive training, licensing support, and tuition assistance to help you grow.

Qualifications

• Education: High School Diploma required, College degree (2-4 year) preferred.
• Experience: Up to 3 years of prior relevant customer-facing and/or service experience.
• Skills: A passion for outstanding customer service, strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
• Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
• Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify cross-selling or upselling opportunities.
• Make a real difference by resolving issues and enhancing customer satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Adaptability

Attention to detail

Multi-tasking

Microsoft Office

Scheduling flexibility

Education

High School Diploma

College degree

Tools

Microsoft Office

Job description

About this Role

As a Service Representative, you’ll go beyond answering questions to provide reassurance and solutions that make a difference in customers’ lives. You’ll guide policyholders through coverage needs, address billing inquiries, and educate them on policy options, becoming a trusted partner in delivering world‑class service.

Responsibilities

• Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
• Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
• Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross‑selling or up‑selling.
• Make a real difference by resolving issues and enhancing customer satisfaction.

Workplace Flexibility

After completing a comprehensive 6-month in‑office training and orientation, transition to a hybrid work model: 80% of your time in the office and 20% working remotely. In addition, the GEICO Flex Program offers up to four additional weeks of remote work annually for greater flexibility.

Professional Growth

Access GEICO’s industry‑leading training programs and development opportunities, including free licensing and continuing education, leadership development programs, hundreds of eLearning courses, and the GEICO Strive Program, which provides tuition assistance and high‑quality education to advance your career.

Incentives and Recognition

• Starting salary: $24.50 per hour ($49,367 annually) to $29.51 per hour ($59,463 annually).
• Evening shift differential: +10% pay differential for eligible shifts.
• Weekend shift differential: +20% pay differential for eligible shifts.
• Health & wellness: Comprehensive healthcare and well‑being support available on Day 1.
• 401(k) match: 6% pre‑tax contribution from day one, matched 100% up to 6% of eligible earnings.

Qualifications

Education
High School Diploma required, College degree (2‑4 year) preferred.

Experience
Up to 3 years of prior relevant customer‑facing and/or service experience.

Skills
A passion for outstanding customer service.
Strong interpersonal, communication, and problem‑solving skills.
Adaptability and attention to detail in a dynamic environment.
Ability to prioritize and multi‑task while navigating multiple business applications.
Computer proficiency, including familiarity with Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as needed.
Experience managing or supporting multi‑line product portfolios is preferred.

EEO Statement

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.