Remote Insurance CSR - Personal Lines (Lic. Required)

GEICO; United States; À distance; USD 59 000 - 69 000; Plein temps

Avantages offerts par ce poste

Daily Drop

Subscriber Perk

Résumé du poste

GEICO is hiring a Customer Service Representative for Remote work in the United States. The role supports Personal Lines with licensing requirements, handling billing questions, policy changes, and customer recommendations.

You will be the first contact for policyholders, delivering personalized service and helping them understand GEICO products. Associates typically see base salary boosts of 10% in the first year, with potential increases up to 15%.

Qualifications

• Experience providing outstanding customer service.
• Solid computer and multi-tasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent.

Responsabilités

• Under direct supervision, SERVICES Property, Automobile, Recreational Vehicle, and Umbrella Insurance, SELLS acceptable Property and Umbrella new business policies to existing GEICO customers via telephone and computer.
• PROVIDES product service and other information in connection with insurance policies.
• ENTERS information into the computer to determine risk acceptance, prepare rates, and send policy documents.
• ASKS customers to buy policies and HANDLES responses such as objections or obstacles via telephone.
• Accurately DOCUMENTS sales requests and updates policy applications and databases via PC.
• SPEAKS approximately 90% of the day with internal and external customers in a way that BUILDS GEICO’s customer base and promotes customer satisfaction.
• ACCESSES and UTILIZES multiple software applications that may require simultaneous use.
• USES headset and telephone keypad to record time, accept incoming calls or make outbound calls related to the sales agent job.
• ADHERES to the Code of Conduct, company policies, and operating principles.
• MEETS attendance standard at business location, to perform necessary job functions and to facilitate interaction with supervisors and co-workers.

Connaissances

Customer service

Multitasking

Communication

Call center

Formation

High school diploma

Description du poste

GEICO is hiring a Customer Service Representative for Remote work in the United States. The role supports Personal Lines with licensing requirements, handling billing questions, policy changes, and customer recommendations.

You will be the first contact for policyholders, delivering personalized service and helping them understand GEICO products. Associates typically see base salary boosts of 10% in the first year, with potential increases up to 15%.