Customer Service Pro - Paid Training & Monthly Bonuses

AppleOne Employment Services; Beckley (WV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Monthly bonuses

Paid training

Temp‑to‑hire

Daytime schedule

Job summary

AppleOne Employment Services is hiring a Customer Service Representative in Beckley, WV for a temp-to-hire role. You will assist customers by answering questions, resolving concerns, and identifying opportunities to provide helpful solutions.

The position features paid training, a daytime schedule, and potential monthly bonuses, with support from a team focused on growth. The role requires responding to inquiries by phone, providing accurate information, and documenting interactions.

Qualifications

• Provide customer support by answering questions, resolving concerns, and maintaining a positive customer experience.
• Support sales conversations by identifying customer needs and offering relevant solutions.
• Accurately enter and update customer information while following established procedures.
• Maintain reliable attendance and meet performance expectations in a structured call center or office environment.

Responsibilities

• Respond to customer inquiries by phone in a professional, friendly, and solution‑focused manner.
• Provide accurate information, answer questions, and assist with customer support needs.
• Identify customer needs and recommend appropriate products, services, or solutions.
• Document customer interactions accurately and follow established processes.
• Meet performance expectations for service quality, attendance, productivity, and sales support.
• Work collaboratively with team members, supervisors, and support staff to deliver a positive customer experience.

Skills

Customer service

Active listening

Verbal communication

Data entry

Attendance reliability

Tools

Computers

Data entry tools

Job description

AppleOne Employment Services is hiring a Customer Service Representative in Beckley, WV for a temp-to-hire role. You will assist customers by answering questions, resolving concerns, and identifying opportunities to provide helpful solutions.

The position features paid training, a daytime schedule, and potential monthly bonuses, with support from a team focused on growth. The role requires responding to inquiries by phone, providing accurate information, and documenting interactions.