Satellite Internet Support Specialist

AppleOne Employment Services; Beckley (WV); Vor Ort; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Free mobile phone and plan

Reduced mobile phone family plan

Perk Spot access

On-the-job training

Referral program

Growth and advancement opportunities

Zusammenfassung

AppleOne Employment Services is seeking a Customer Support Representative in Beckley, WV for a direct hire. You will assist customers with service questions, equipment activations, and account updates while guiding them toward satellite internet solutions.

This entry-level role emphasizes customer care, learning technology, and thriving in a fast-paced call center. Paid training, benefits, and growth opportunities are included.

Qualifikationen

• Provide inbound customer support for satellite internet customers.
• Assist with account updates, equipment activation, service plan management, and order requests.
• Explain internet service options and recommend solutions based on customer needs.

Aufgaben

• Handle inbound customer interactions and provide professional support for satellite internet services.
• Assist customers with equipment activation, password resets, service plan management, order requests, and general account questions.
• Educate customers on product features, service availability, speed, reliability, installation details, and hardware options.
• Identify customer needs, recommend appropriate service plans, and support sales conversion goals.
• Accurately process orders, update customer records, and document customer interactions in internal systems.
• Create a positive customer experience by listening actively, showing empathy, and resolving concerns efficiently.

Kenntnisse

Inbound support

Account updates

Sales oriented

Active listening

Verbal communication

Customer service

Explain technical info

Fast-paced environment

Multi-system use

Ausbildung

High school diploma or equivalent

Tools

CRM software

Call center telephony

Jobbeschreibung

AppleOne Employment Services is seeking a Customer Support Representative in Beckley, WV for a direct hire. You will assist customers with service questions, equipment activations, and account updates while guiding them toward satellite internet solutions.

This entry-level role emphasizes customer care, learning technology, and thriving in a fast-paced call center. Paid training, benefits, and growth opportunities are included.