Customer Service Representative

AppleOne Employment Services; Beckley (WV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Monthly bonuses

Paid training

Temp‑to‑hire

Daytime schedule

Job summary

AppleOne Employment Services is hiring a Customer Service Representative in Beckley, WV for a temp-to-hire role. You will assist customers by answering questions, resolving concerns, and identifying opportunities to provide helpful solutions.

The position features paid training, a daytime schedule, and potential monthly bonuses, with support from a team focused on growth. The role requires responding to inquiries by phone, providing accurate information, and documenting interactions.

Qualifications

• Provide customer support by answering questions, resolving concerns, and maintaining a positive customer experience.
• Support sales conversations by identifying customer needs and offering relevant solutions.
• Accurately enter and update customer information while following established procedures.
• Maintain reliable attendance and meet performance expectations in a structured call center or office environment.

Responsibilities

• Respond to customer inquiries by phone in a professional, friendly, and solution‑focused manner.
• Provide accurate information, answer questions, and assist with customer support needs.
• Identify customer needs and recommend appropriate products, services, or solutions.
• Document customer interactions accurately and follow established processes.
• Meet performance expectations for service quality, attendance, productivity, and sales support.
• Work collaboratively with team members, supervisors, and support staff to deliver a positive customer experience.

Skills

Customer service

Active listening

Verbal communication

Data entry

Attendance reliability

Tools

Computers

Data entry tools

Job description

Job Summary

We are hiring a Customer Service Representative for a temp-to-hire opportunity in Beckley, WV. This role is ideal for someone who enjoys helping customers, communicating clearly, and working in a structured support and sales environment. As a Customer Service Representative, you will assist customers by answering questions, resolving concerns, and identifying opportunities to provide helpful solutions. This position offers paid training, a consistent daytime schedule, and the potential to earn monthly bonuses. Candidates can expect a supportive team environment, hands‑on training, and leadership focused on helping employees succeed and grow.

Key Responsibilities

• Respond to customer inquiries by phone in a professional, friendly, and solution‑focused manner.
• Provide accurate information, answer questions, and assist with customer support needs.
• Identify customer needs and recommend appropriate products, services, or solutions.
• Document customer interactions accurately and follow established processes.
• Meet performance expectations for service quality, attendance, productivity, and sales support.
• Work collaboratively with team members, supervisors, and support staff to deliver a positive customer experience.

Compensation and Benefits

• Pay: $16 per hour.
• Bonus potential: Monthly bonuses ranging from $300 to $616.
• Job type: Temp‑to‑hire.
• Shift: 8:00 AM to 4:30 PM EST.
• Schedule: Must work both Saturday and Sunday, with two weekdays off.
• Training: 2 weeks, Monday through Friday, 8:00 AM to 4:30 PM EST.
• Start date: November 2, 2026.
• Location: 251 Grey Flats Road, Beckley, WV 25801.

Required Qualifications and Skills

• Provide customer support by answering questions, resolving concerns, and maintaining a positive customer experience.
• Support sales conversations by identifying customer needs and offering relevant solutions.
• Accurately enter and update customer information while following established procedures.
• Maintain reliable attendance and meet performance expectations in a structured call center or office environment.

• 1 to 2 years of experience is preferred for this role.
• Customer service or sales experience is preferred, but not required.
• Strong verbal communication and active listening skills.
• Ability to remain professional, patient, and helpful during customer interactions.
• Comfortable using computers, basic systems, and data entry tools.
• Dependable, punctual, and able to work the required weekend schedule.

Preferred Qualifications

• Previous experience in a call center, customer support, retail, hospitality, administrative support, or sales environment.
• Ability to meet service and sales goals in a fast‑paced environment.
• Positive attitude, strong teamwork skills, and willingness to learn.
• Bilingual communication skills may be helpful, if applicable.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.