Overnight Inbound Customer Support Pro

AppleOne Employment Services; Pittsburgh (Allegheny County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Monthly bonus potential

Paid training

Free on-site parking

Employee discounts

Advancement opportunities

Paid time off

On-site perks

Team engagement activities

Job summary

AppleOne seeks an Inbound Customer Service Representative for a direct-hire, on-site role in Monroeville, PA. You will help customers with account questions, activation, and service plans while recommending internet options that fit needs.

The position offers paid training, a monthly bonus potential, and on-site perks. Expect a casual, team-oriented environment with supportive leadership, on-site parking, staff events, and opportunities for advancement.

Qualifications

• 1–2 years of customer service or call center experience preferred.
• Ability to work on-site in Monroeville, PA.
• Willingness to complete the full paid training schedule without time off.
• Strong communication, listening and problem-solving skills.

Responsibilities

• Assist inbound customers with account questions, equipment activation and service plans.
• Provide clear product information and recommend internet service options.
• Process orders and updates across multiple computer systems with accuracy.
• Resolve customer concerns with patience and professionalism.
• Meet customer service and sales goals and maintain thorough documentation.
• Maintain accurate account records and participate in team activities.

Skills

Customer service

Communication

Problem solving

Attendance

Team player

Tools

CRM software

Job description

AppleOne seeks an Inbound Customer Service Representative for a direct-hire, on-site role in Monroeville, PA. You will help customers with account questions, activation, and service plans while recommending internet options that fit needs.

The position offers paid training, a monthly bonus potential, and on-site perks. Expect a casual, team-oriented environment with supportive leadership, on-site parking, staff events, and opportunities for advancement.