Customer Service Representative

MPP Corp; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

MPP Corp in Kentucky is seeking a dynamic Customer Service Representative to act as a liaison between customers and the business, delivering accurate information and friendly assistance. You will handle inquiries, coordinate order details, and document interactions in IQMS ERP, while maintaining organized files and supporting general office tasks.

This role requires strong communication, multitasking, and professional phone etiquette to foster positive customer relationships in a fast-paced

Qualifications

• Proven experience in customer service with a strong clerical or administrative background.
• Proficiency in computer literacy and technical applications.
• Experience with data entry, filing systems and office management tools.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Strong phone communication skills coupled with professional phone etiquette.
• Previous office experience involving clerical tasks such as proofreading, document management and time management is preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries, providing accurate information and solutions.
• Liaise with customers and management staff regarding order acknowledgements, lead times and scheduling shipment of orders.
• Utilize IQMS ERP to document interactions, update records and perform data entry tasks with precision.
• Maintain organized filing systems.
• Support office management and assist with general administrative duties.
• Demonstrate excellent phone etiquette and communication skills to foster strong customer relationships and ensure clear information exchange.

Skills

Customer service

Data entry

Organizational skills

Phone etiquette

Office administration

Tools

IQMS ERP

Office software

Job description

We are seeking a dynamic and dedicated Customer ServiceRepresentative to join our team. In this vital role, you willserve as a communication liaison, helping ensure our customersreceive exceptional support and service.

Your enthusiasm, organizational skills and technicalproficiency will help drive positive interactions, resolveinquiries efficiently and contribute to a welcoming andprofessional environment.

Responsibilities

• Respond promptly and professionally to customer inquiries,providing accurate information and solutions.
• Liaise with customers and management staff regarding orderacknowledgements, lead times and scheduling shipment oforders.
• Utilize IQMS ERP to document interactions, update recordsand perform data entry tasks with precision.
• Maintain organized filing systems.
• Support office management and assist with generaladministrative duties.
• Demonstrate excellent phone etiquette and communicationskills to foster strong customer relationships and ensureclear information exchange.

Qualifications

• Proven experience in customer service with a strongclerical or administrative background.
• Proficiency in computer literacy and technicalapplications.
• Experience with data entry, filing systems and officemanagement tools.
• Excellent organizational skills with the ability tomultitask efficiently in a fast-paced environment.
• Strong phone communication skills coupled withprofessional phone etiquette.
• Previous office experience involving clerical tasks suchas proofreading, document management and time managementis preferred.

Join the MPP Team