Customer Service Pro: Order Expert & Problem Solver

Papillon Ribbon & Bow Inc; Town of Clifton (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Job summary

Papillon Ribbon & Bow Inc is seeking a Customer Service Representative to support clients with product and service information, order entry, tracking, and issue resolution. The role emphasizes detail orientation, self-motivation, and the ability to manage multiple processes efficiently.

Responsibilities include handling orders, maintaining customer records, and suggesting improvements or additional products. Compensation is $38,000 per year with benefits including 401(k) and health insurance.

Qualifications

• Prior Customer Service experience is preferred.
• Must work well under pressure.
• Detail oriented, analytical, problem solving, and quality focus.
• Ability to create and understand documentation
• Ability to resolve issues with self-control.
• Strong communication and organization skills.
• Punctual and self-motivated.
• Willing to train, prior customer service experience a plus.

Responsibilities

• Maintain a respectful, positive attitude at all times.
• Answer product and service questions and suggest information about other products and services to attract customers.
• Receive, process and verify orders using internal computer systems.
• Initiate actions to change or cancel orders and update related departments.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints and expediting solutions.
• Suggest potential products or services to management by analyzing customer needs.

Skills

Prior customer service

Rapid learning

Detail oriented

Analytical

Problem solving

Strong communication

Organizational skills

Punctual

Self-motivated

Willing to train

Tools

Internal computer systems

Job description

Papillon Ribbon & Bow Inc is seeking a Customer Service Representative to support clients with product and service information, order entry, tracking, and issue resolution. The role emphasizes detail orientation, self-motivation, and the ability to manage multiple processes efficiently.

Responsibilities include handling orders, maintaining customer records, and suggesting improvements or additional products. Compensation is $38,000 per year with benefits including 401(k) and health insurance.