Customer Service Rep

AtWork!; Tustin (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

AtWork! is seeking an Order Entry & Customer Service Representative to join our team in California. You will enter customer orders, answer calls and emails, and coordinate with shipping and AR teams to keep orders on schedule.

The role is fast-paced and data-entry heavy; you should demonstrate strong attention to detail, excellent communication, and the ability to multitask while meeting deadlines. Collaboration with other departments is essential to ensure timely processing of orders.

Qualifications

• High school diploma required; college degree is a plus.
• Previous customer service experience required.
• Call center or order entry experience is a plus.
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong communication and phone skills.
• Excellent attention to detail and organization.
• Good time-management and multitasking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Enter and process customer orders accurately.
• Answer customer phone calls and emails professionally.
• Respond to Order Desk inquiries.
• Check orders for accuracy and completeness.
• Work with Accounts Receivable, Shipping, and Warehouse teams to process orders.
• Help resolve shipping problems and customer complaints.
• Follow up on order issues and provide timely solutions.
• Manage multiple tasks while meeting deadlines.
• Maintain accurate records and information.
• Ask for help or guidance when needed.
• Work well with team members and support daily operations.

Skills

Customer service

Attention to detail

Time management

Multitasking

Communication skills

Teamwork

Education

High School Diploma

College degree is a plus

Tools

Microsoft Outlook

Excel

Word

Job description

ob Summary We are looking for a reliable and organized Order Entry & Customer Service Representative to join our team. This person will enter customer orders, answer phone calls and emails, help resolve customer and shipping issues, and work with other departments to make sure orders are processed on time. This is a fast-paced, high-volume data entry position. The employee will be expected to enter approximately 35– 45 orders per day.

Responsibilities

• Enter and process customer orders accurately.
• Answer customer phone calls and emails professionally.
• Respond to Order Desk inquiries.
• Check orders for accuracy and completeness.
• Work with Accounts Receivable, Shipping, and Warehouse teams to process orders.
• Help resolve shipping problems and customer complaints.
• Follow up on order issues and provide timely solutions.
• Manage multiple tasks while meeting deadlines.
• Maintain accurate records and information.
• Ask for help or guidance when needed.
• Work well with team members and support daily operations.

Requirements

• High school diploma required; college degree is a plus.
• Previous customer service experience required.
• Call center or order entry experience is a plus.
• Basic computer skills and knowledge of Microsoft Outlook, Excel, and Word.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to use a calculator.
• Good communication and phone skills.
• Strong attention to detail and organization.
• Good time-management and multitasking skills.
• Ability to solve problems and handle urgent issues.
• Ability to work independently and as part of a team.
• Professional, dependable, and customer-focused.