Customer Service Representative

Papillon Ribbon & Bow Inc; Town of Clifton (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Job summary

Papillon Ribbon & Bow Inc is seeking a Customer Service Representative to support clients with product and service information, order entry, tracking, and issue resolution. The role emphasizes detail orientation, self-motivation, and the ability to manage multiple processes efficiently.

Responsibilities include handling orders, maintaining customer records, and suggesting improvements or additional products. Compensation is $38,000 per year with benefits including 401(k) and health insurance.

Qualifications

• Prior Customer Service experience is preferred.
• Must work well under pressure.
• Detail oriented, analytical, problem solving, and quality focus.
• Ability to create and understand documentation
• Ability to resolve issues with self-control.
• Strong communication and organization skills.
• Punctual and self-motivated.
• Willing to train, prior customer service experience a plus.

Responsibilities

• Maintain a respectful, positive attitude at all times.
• Answer product and service questions and suggest information about other products and services to attract customers.
• Receive, process and verify orders using internal computer systems.
• Initiate actions to change or cancel orders and update related departments.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints and expediting solutions.
• Suggest potential products or services to management by analyzing customer needs.

Skills

Prior customer service

Rapid learning

Detail oriented

Analytical

Problem solving

Strong communication

Organizational skills

Punctual

Self-motivated

Willing to train

Tools

Internal computer systems

Job description

Future Opening: Customer Service Representative

We are a worldwide leader in providing our clients couture packaging solutions, custom ribbon, luxury gift boxes, and specialty packaging bows for over 30 years. Seeking a Customer Service Representative to serve clients by providing product and service information, order entry, order tracking, customer support, and follow-through, as well as resolving product and service problems. This position requires a detail orientated self-motivated individual who will develop strategic plans necessary to meet company goals and objectives.

• 401(k)
• Health insurance

Duties

• Maintains a respectful, positive attitude at all times.
• Attracts potential customers by answering product and service questions; knowledgeable in suggesting information about other products and services.
• Receives, process and verify the accuracy of customers’ orders by utilizing the organization’s internal computer systems and customer purchase order.
• Initiate required action in response to customer request to change and or cancel order, update order accordingly and advise the necessary departments of the changes.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Skills/Qualifications

• Prior Customer Service experience. Must work well under pressure.
• Rapid learning skills.
• Detail Oriented, analytical, problem solving, and quality focus.
• Ability to create and understand documentation
• Ability to resolve issues, demonstrates self-control.
• Strong communication and organization Skills.
• Must work well under pressure.
• Punctual. Self-motivated.
• Willing to train however prior Customer Service experience a plus.

Compensation: $38,000.00 per year

For 30 years, Papillon Ribbon & Bow has been a worldwide leader in providing "Ribbon, Customizable Packaging and Garment Solutions" on a national and international level for companies across the world where six of our offices and warehouses are located: New Jersey, Montreal, London, Paris, Hong Kong and Shanghai. Our distinguished sales representatives are knowledgeable of all key markets specific to North America, Europe and East Asia from Intimate Fashion apparel to Children wear, Packaging, Collapsible box (CECO BOX), Retail, and many other major industries.

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