Customer Service Pro I: Growth & Benefits

Patterson Companies, Inc.; Lancaster (Lancaster County); Hybride; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Full medical, dental, vision benefits

401(k) match

Résumé du poste

Patterson Companies, Inc. is seeking a Customer Service Representative I to support order entry and customer inquiries from our Lancaster, PA team. You will professionally handle orders, quotes and returns while maintaining records and collaborating with sales and manufacturing partners.

The role emphasizes strong communication, attention to detail, and proficient use of MS Office in a fast-paced office environment. Local travel is minimal and on-site work is required.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsabilités

• Process and ensure accuracy of customer transactions in order entry system (orders, quotes, returns).
• Maintain accurate customer/territory records and document interactions.
• Generate reports and monitor shipment dates for timely delivery.
• Adhere to company policies including AR guidelines and pricing/terms.
• Provide customer service and sales support; respond to queries and resolve issues.

Connaissances

Customer service

Organizational skills

Attention to detail

Verbal and written communication

Interpersonal communication

Formation

High School Diploma or equivalent

Associate’s Degree

Outils

SAP

MS Office

Description du poste

Patterson Companies, Inc. is seeking a Customer Service Representative I to support order entry and customer inquiries from our Lancaster, PA team. You will professionally handle orders, quotes and returns while maintaining records and collaborating with sales and manufacturing partners.

The role emphasizes strong communication, attention to detail, and proficient use of MS Office in a fast-paced office environment. Local travel is minimal and on-site work is required.