Customer Service Pro - Inbound, Upsell & Billing

Petro Home Services; Yaphank (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement Savings

Plus more!

Job summary

Petro Home Services in New York is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions about pricing, service plans and billing issues.

We focus on exceptional customer care with opportunities for advancement and a competitive benefits package. Requirements include a high school diploma and 1–2 years in a customer-facing role, with strong verbal and written communication. Weekend shifts may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a customer-facing role preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.
• Strong troubleshooting and negotiation abilities.

Responsibilities

• Handle inbound and outbound customer service calls.
• Provide consultation on pricing, service plans and billing issues.
• Identify and act on potential upsell opportunities.
• Coordinate with other departments to resolve issues.
• Maintain accurate records of customer interactions.

Skills

Verbal communication

Written communication

Customer service

Active listening

Problem solving

Education

High School Diploma or Equivalent

Job description

Petro Home Services in New York is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions about pricing, service plans and billing issues.

We focus on exceptional customer care with opportunities for advancement and a competitive benefits package. Requirements include a high school diploma and 1–2 years in a customer-facing role, with strong verbal and written communication. Weekend shifts may be required.