Hybrid Call Center Associate - Billing & Customer Care

Public Service Enterprise Group; Atlanta (GA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with company match

Tuition reimbursement

Minimum 18 days PTO per year

Job summary

Public Service Enterprise Group (PSEG) is seeking a Customer Service Associate for its Melville, NY call center. The role centers on delivering high-quality customer service by handling inbound calls, explaining bills, processing payments, and addressing meter readings with accuracy.

Responsibilities include resolving issues on first contact, meeting customer-satisfaction goals, and supporting billing corrections.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills; data entry accuracy.
• Typing and grammar proficiency; basic math.
• Proficiency in Windows operating system.
• Willingness to work additional hours, especially during storm conditions.
• Commitment to diversity and inclusion.

Responsibilities

• Answer inbound calls promptly and professionally.
• Process new services, payments, meter readings, and billing corrections using web-based tools.
• Explain bills, payments, and payment agreements to customers.
• Make financial decisions to protect and collect revenues, and adjust customer accounts as needed.
• Achieve assigned telephone and customer-satisfaction metrics.
• Respond to quality assessments, accept feedback, and adjust behavior accordingly.
• Provide guidance to lower-grade employees on proper performance and workflow.
• Maintain an inclusive work environment by respecting diversity and displaying cultural competence.

Skills

Customer service

Data entry

Typing

Basic math

Windows OS

MS Office

Spanish (Desirable)

Education

High School Diploma or GED

Associate’s degree

Tools

MS Office Suite

Job description

Public Service Enterprise Group (PSEG) is seeking a Customer Service Associate for its Melville, NY call center. The role centers on delivering high-quality customer service by handling inbound calls, explaining bills, processing payments, and addressing meter readings with accuracy.

Responsibilities include resolving issues on first contact, meeting customer-satisfaction goals, and supporting billing corrections.