Customer Service & Upsell Specialist

Carroll Home Services, LLC; Yaphank (NY); Presencial; USD 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage (F/T staff)

Retirement Savings

Descripción de la vacante

Carroll Home Services, LLC in Yaphank, NY is hiring a Customer Service Representative to handle inbound and outbound calls, provide pricing, service plan and billing clarity, and support our growing client base. You will resolve issues, upsell where appropriate, and collaborate with other departments to ensure timely solutions.

A friendly, professional communicator with 1–2 years in customer service is ideal.

Formación

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficient
• Must be flexible for weekday and weekend shifts

Responsabilidades

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Descripción del empleo

Carroll Home Services, LLC in Yaphank, NY is hiring a Customer Service Representative to handle inbound and outbound calls, provide pricing, service plan and billing clarity, and support our growing client base. You will resolve issues, upsell where appropriate, and collaborate with other departments to ensure timely solutions.

A friendly, professional communicator with 1–2 years in customer service is ideal.