Customer Care Specialist – Inbound/Outbound with Overtime

Star Group; New York (NY); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage (F/T staff)

Retirement Savings

Descrizione del lavoro

Star Group is seeking a Customer Care Agent in Hopewell Junction, NY to handle inbound and outbound calls, provide pricing and billing guidance, and drive customer satisfaction with a focus on upselling opportunities. The role emphasizes clear communication and effective problem solving within a fast-paced environment.

The position offers full-time hours with competitive compensation and benefits, including overtime seasonality and opportunities for advancement based on performance.

Competenze

• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent verbal and written communication
• Must be flexible for weekday and weekend shifts
• Detail oriented and able to work independently or in a team

Mansioni

• Handle incoming calls from customers and make outbound follow-up calls for upsell opportunities
• Provide consultation on pricing, service plans and billing issues
• Identify and act on potential new sales opportunities
• Assist with customer retention and resolution of issues across departments
• Negotiate prices, service plan payments, and billing issues within company guidelines

Conoscenze

Customer service

Communication

Active listening

Interpersonal skills

Team player

Formazione

High School Diploma or Equivalent

Strumenti

Computer proficiency

Descrizione del lavoro

Star Group is seeking a Customer Care Agent in Hopewell Junction, NY to handle inbound and outbound calls, provide pricing and billing guidance, and drive customer satisfaction with a focus on upselling opportunities. The role emphasizes clear communication and effective problem solving within a fast-paced environment.

The position offers full-time hours with competitive compensation and benefits, including overtime seasonality and opportunities for advancement based on performance.