Customer Service Associate (Bilingual)

Public Service Enterprise Group; Atlanta (GA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with company match

Tuition reimbursement

Minimum 18 days PTO per year

Job summary

Public Service Enterprise Group (PSEG) is seeking a Customer Service Associate for its Melville, NY call center. The role centers on delivering high-quality customer service by handling inbound calls, explaining bills, processing payments, and addressing meter readings with accuracy.

Responsibilities include resolving issues on first contact, meeting customer-satisfaction goals, and supporting billing corrections.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills; data entry accuracy.
• Typing and grammar proficiency; basic math.
• Proficiency in Windows operating system.
• Willingness to work additional hours, especially during storm conditions.
• Commitment to diversity and inclusion.

Responsibilities

• Answer inbound calls promptly and professionally.
• Process new services, payments, meter readings, and billing corrections using web-based tools.
• Explain bills, payments, and payment agreements to customers.
• Make financial decisions to protect and collect revenues, and adjust customer accounts as needed.
• Achieve assigned telephone and customer-satisfaction metrics.
• Respond to quality assessments, accept feedback, and adjust behavior accordingly.
• Provide guidance to lower-grade employees on proper performance and workflow.
• Maintain an inclusive work environment by respecting diversity and displaying cultural competence.

Skills

Customer service

Data entry

Typing

Basic math

Windows OS

MS Office

Spanish (Desirable)

Education

High School Diploma or GED

Associate’s degree

Tools

MS Office Suite

Job description

Job Summary

Customer Service Associate – Call Center, Melville, NY. This role focuses on providing high‑quality customer service by answering inbound calls in a fast‑paced, high‑volume environment. Responsibilities include processing new service requests, explaining bills, taking payments and meter readings, and resolving issues on the first call. The position requires a strong customer‑service orientation, accurate data entry, and the ability to work within prescribed telephone and customer‑satisfaction goals.

Job Duties & Responsibilities

• Answer inbound calls promptly and professionally.
• Process new services, payments, meter readings, and billing corrections using web‑based tools.
• Explain bills, payments, and payment agreements to customers.
• Make financial decisions to protect and collect revenues, and adjust customer accounts as needed.
• Achieve assigned telephone and customer‑satisfaction metrics.
• Respond to quality assessments, accept feedback, and adjust behavior accordingly.
• Provide guidance to lower‑grade employees on proper performance and workflow.
• Maintain an inclusive work environment by respecting diversity and displaying cultural competence.

Qualifications

Required

• High School Diploma or GED.
• Strong customer service communication skills.
• Self‑starter who handles contacts pleasantly and courteously.
• Proficient typing and grammar; accurate data entry.
• Basic math calculation abilities.
• Computer literacy and proficiency in Windows operating systems.
• Pass a computerized customer‑service entrance exam.
• Availability to work additional hours, especially during storm conditions.
• Commitment to fostering an inclusive work environment and respect for diversity.

Desired

• One year of call‑center or direct telephone/i‑person customer contact experience.
• Associate’s degree.
• Fluent in Spanish (speaking and writing).
• Proficiency in MS Office Suite.

Benefits

Benefits include medical, vision, dental, and behavioral health programs; a 401(k) with company match; company‑paid life insurance; tuition reimbursement; and a minimum of 18 days of paid time off per year. The role is hybrid, blending onsite and remote work per PSEG’s flexible work model.

Equal Opportunity Employer

PSEG is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment, including the hiring process. Protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status, and any other characteristic protected by federal, state, or local law where PSEG employs individuals.