Part-Time Customer Care Pro — Growth & Overtime

GENERAL UTILITIES; New York (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

GENERAL UTILITIES in Maspeth, NY is seeking a part-time Customer Service Representative to handle inbound and outbound calls, answer questions on pricing, service plans and billing, and provide consultative support with a focus on exceptional customer care.

You will work in a fast-paced environment, leveraging strong communication and troubleshooting skills, with weekday and weekend shifts available. This role offers growth opportunities and a collaborative team atmosphere.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years in a customer-facing role; prior experience preferred.
• Ability to work in a fast-paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities.
• Flexible for weekday and weekend shifts.

Responsibilities

• Taking incoming calls from customers.
• Making outbound follow-up calls and upselling.
• Identify and act on potential new sales opportunities.
• Assist with customer retention.
• Collaborate with other departments to resolve issues.
• Negotiate pricing, service plan payments and billing issues per company guidelines.

Skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

GENERAL UTILITIES in Maspeth, NY is seeking a part-time Customer Service Representative to handle inbound and outbound calls, answer questions on pricing, service plans and billing, and provide consultative support with a focus on exceptional customer care.

You will work in a fast-paced environment, leveraging strong communication and troubleshooting skills, with weekday and weekend shifts available. This role offers growth opportunities and a collaborative team atmosphere.