Customer Service Pro II - Day Shift, Benefits from Day One

Trulite Glass & Aluminum Solutions; Olathe (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits starting DAY ONE

Monthly Bonus opportunities

Job summary

Trulite Glass & Aluminum Solutions in Olathe, KS is seeking a Customer Service Representative II to support customers by phone and email, verify orders, and coordinate with sales and production to meet expectations. The role emphasizes accuracy, data entry, and timely responses.

The position offers day shift hours (Mon-Fri 7am-4pm), paid training, benefits from day one, and monthly bonus opportunities, with pay between $18 and $20 per hour based on experience and performance.

Qualifications

• 2-5 years of customer service or relevant experience.
• High School Diploma or equivalent required.
• Experience with order processing and data entry.
• Proficiency with Microsoft Office 365; strong communication and organizational skills.

Responsibilities

• Answer customer service calls within defined KPIs.
• Receive, prepare, and verify orders from customers.
• Initiate actions for new or changed orders and communicate updates to departments.
• Assist in proofreading orders prior to final confirmation.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or route complaints for investigation and resolution.
• Conduct follow-up calls for customer concerns within 2 hours.
• Prepare price quotations and create quotations as required.
• Coordinate with sales and other branches to resolve issues and improve service.

Skills

Customer service experience

Data entry

Order processing

MS Office 365

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Trulite Glass & Aluminum Solutions in Olathe, KS is seeking a Customer Service Representative II to support customers by phone and email, verify orders, and coordinate with sales and production to meet expectations. The role emphasizes accuracy, data entry, and timely responses.

The position offers day shift hours (Mon-Fri 7am-4pm), paid training, benefits from day one, and monthly bonus opportunities, with pay between $18 and $20 per hour based on experience and performance.