Customer Service Specialist II — Day-One Benefits & Bonuses

Trulite Glass and Aluminum Solutions; Olathe (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits starting DAY ONE!

Monthly Bonus opportunities!

Health insurance

Job summary

Trulite Glass and Aluminum Solutions in Olathe, KS is seeking a Customer Service Representative II to manage orders, assist customers by phone and email, and support production coordination. The role emphasizes accuracy, timely responses, and a high level of customer care.

The ideal candidate has 2–5 years in customer service, strong communication skills, and proficiency with Microsoft Office 365. This full-time, on-site position offers day-shift hours and benefits starting on day one.

Qualifications

• 2-5 years of customer service or relevant experience.
• Excellent written and oral communication.
• Proficient data entry and attention to detail.
• Experience with Microsoft Office 365 required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Answer customer service calls within defined KPIs.
• Receive, prepare, and verify orders from customers in the internal system.
• Initiate actions for changes in orders and communicate to departments.
• Proofread orders to ensure correct information before final confirmation.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer product or service complaints for investigation.
• Follow up with respondents within 2 hours for questions.
• Prepare price quotations and create quotations as needed.
• Work with sales and other branches to resolve problems.
• Answer technical questions about products and services.
• Attend regular customer service/branch meetings.
• Support continuous improvement and training programs.

Skills

Communication

Time management

Interpersonal skills

Conflict resolution

Data collection

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Trulite Glass and Aluminum Solutions in Olathe, KS is seeking a Customer Service Representative II to manage orders, assist customers by phone and email, and support production coordination. The role emphasizes accuracy, timely responses, and a high level of customer care.

The ideal candidate has 2–5 years in customer service, strong communication skills, and proficiency with Microsoft Office 365. This full-time, on-site position offers day-shift hours and benefits starting on day one.