Customer Service Pro – Home Improvement & Trade Skills

Lowe's; City of Amsterdam (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

10% associate discount

Track to the Trades

Job summary

Lowe's Customer Service Associate role welcomes customers to Lowe's and helps them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them locate items, and ensure their needs are met in a friendly, efficient manner.

Responsibilities include assisting with merchandise loading, stocking, and cross-functional training across departments to deliver the best customer service.

Qualifications

• 6 months experience using a computer and basic retail technology.
• Reading, writing, and performing basic arithmetic.
• Able to stand for long periods and lift up to 25 lbs.
• Retail or customer service experience preferred.

Responsibilities

• Welcome customers to Lowe's and deliver friendly, professional customer service.
• Assist customers with locating and handling merchandise.
• Stock merchandise by replenishing shelves and organizing displays.
• Process orders and deliveries accurately so customers receive merchandise on time.
• Cross-train in other areas of the store to deliver the best customer service.
• Prepare department merchandise based on customer needs (e.g., paint, pipes, wood, drywall, blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Retail experience

Bi-lingual skills

Computer/Tablet proficiency

Tools

Smartphones/Tablets

Job description

Lowe's Customer Service Associate role welcomes customers to Lowe's and helps them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them locate items, and ensure their needs are met in a friendly, efficient manner.

Responsibilities include assisting with merchandise loading, stocking, and cross-functional training across departments to deliver the best customer service.