Customer Service Pro — Home Improvement Retail

Lowe's; Arlington Heights (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Customer Service Associate role welcomes customers to Lowe’s and helps them find the right products and services for home improvement needs. You will interact with customers, assist with locating merchandise, and support the team throughout the day.

The role offers flexible schedules, part-time opportunities, and a comprehensive benefits package including health insurance, tuition assistance, a 401(k) with company match, and an associate discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail technology

Tools

Smartphones

Tablets

Job description

Lowe’s Customer Service Associate role welcomes customers to Lowe’s and helps them find the right products and services for home improvement needs. You will interact with customers, assist with locating merchandise, and support the team throughout the day.

The role offers flexible schedules, part-time opportunities, and a comprehensive benefits package including health insurance, tuition assistance, a 401(k) with company match, and an associate discount.