Customer Service Pro - Home Improvement Retail

Lowe's; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome and assist customers with their home improvement needs in a busy store environment. You will help customers locate products, answer questions, and ensure merchandise is properly stocked and presented.

The role may require lifting up to 25 lbs and standing for extended periods. Preferred qualifications include bilingual skills and basic familiarity with retail technology.

Qualifications

• 6 Months Experience using a computer (inputting, accessing, modifying, or outputting information)
• 6 Months Experience using common retail technology such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual skills

Basic math

Tools

Retail technology (smartphones and tablets)

Job description

Lowe's is hiring a Customer Service Associate to welcome and assist customers with their home improvement needs in a busy store environment. You will help customers locate products, answer questions, and ensure merchandise is properly stocked and presented.

The role may require lifting up to 25 lbs and standing for extended periods. Preferred qualifications include bilingual skills and basic familiarity with retail technology.